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Refund Policy

Last Updated: April 4, 2026

At Swimasis, we strive to provide a great experience for all guests. This Refund Policy outlines the terms for cancellations, refunds, and rescheduling.

1. Deposits

  • All deposits are non-refundable unless otherwise stated in writing

  • Deposits may be applied toward rescheduling if notice is given within the allowed timeframe

2. Cancellations

  • Cancellations made 2 weeks/14 days or more in advance may be eligible for a partial or full refund (excluding deposit)

  • Cancellations made less than 2 weeks/14 days before the event are non-refundable

  • No-shows will not receive a refund

3. Rescheduling

  • Events may be rescheduled with at least 7 day notice, subject to availability

  • Deposits can be transferred to a new date one time only

  • Last-minute rescheduling requests may not be accepted

4. Weather Policy ☀️🌧️

  • Light rain does not qualify for a refund

  • In the case of severe or unsafe weather, Swimasis may:

    • Offer rescheduling, or

    • Provide a partial refund at our discretion

  • Weather-related decisions are made by Swimasis

5. Early Termination of Event

No refunds will be given if an event is ended early due to:

  • Rule violations

  • Unsafe behavior

  • Exceeding guest limits

6. Guest Count Changes

  • Reductions in guest count after booking do not qualify for refunds

  • Additional guests may incur extra fees

7. Service Issues

  • If you experience an issue during your event, you must notify Swimasis immediately so we can attempt to resolve it

  • Refunds or credits may be considered on a case-by-case basis

8. Payment Processing Fees

Any applicable processing fees (credit card, booking platform, etc.) may be non-refundable

9. How to Request a Refund

To request a refund or reschedule, contact us at:
📧 Swimasisevents@gmail.com
📞 929-343-6137

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All requests must include your name, event date, and reason for the request.

10. Policy Agreement

By booking with Swimasis, you acknowledge and agree to this Refund Policy.

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